Frequently Asked Questions

🚚 Shipping

How long does delivery take?

Standard shipping takes 7–14 business days. Delivery times vary by location.

Do you ship worldwide?

Yes! We ship internationally to most countries.

How do I track my order?

You will receive a tracking number by email once your order ships. Visit our Track Order page anytime.

Can I change my shipping address after ordering?

Contact us within 24 hours of placing your order and we will do our best to update it.

🔄 Returns & Refunds

What is your return policy?

Refunds are only issued for damaged or defective items. We do not accept returns for change of mind, style preference, or sizing. Clear photo evidence must be submitted within 7 days of receiving your order.

What items are final sale?

All jewelry and lip products (lipsticks & cosmetics) are final sale and cannot be returned for hygiene reasons.

Do you offer exchanges?

We do not offer exchanges. All sales are final unless an item arrives damaged or defective.

What if I received a damaged or incorrect item?

Please contact us within 7 days of delivery at nazkarluxe@gmail.com with clear photos and your order number. Approved claims will be refunded. All eligible items must be unworn, unwashed, with tags attached and in original packaging.

What if my item doesn’t fit?

We do not accept returns for sizing. However, as a courtesy, sizing concerns may be eligible for store credit at our discretion, redeemable on any future NazKar Luxe purchase.

When will I receive my refund or store credit?

Once approved, refunds or store credit are processed within 5–7 business days. Original shipping charges are non-refundable.

💳 Payments

What payment methods do you accept?

We accept Visa, Mastercard, debit cards, and PayPal.

Is checkout secure?

Yes — all transactions are encrypted and processed securely. Your payment details are never stored.

👗 Products

How do I find the right size?

Each product page includes sizing details. Still unsure? Contact us and we will help.

Are your products authentic?

Every product on NazKar Luxe is carefully curated and verified before listing.

📩 Still Have Questions?

Our team is here for you. Email us at nazkarluxe@gmail.com and we will respond within 24–48 hours.