Frequently Asked Questions

🚚 Shipping

How long does delivery take?

Standard shipping takes 7–14 business days. Delivery times vary by location.

Do you ship worldwide?

Yes! We ship internationally to most countries.

How do I track my order?

You will receive a tracking number by email once your order ships. Visit our Track Order page anytime.

Can I change my shipping address after ordering?

Contact us within 24 hours of placing your order and we will do our best to update it.

🔄 Returns & Refunds

What is your return policy?

All sales are final. We do not accept returns or exchanges for change of mind, sizing preferences, or personal reasons. Please review product descriptions and sizing guides carefully before purchasing.

What items are final sale?

All items are final sale. No returns or exchanges are accepted for change-of-mind purchases.

Do you offer exchanges?

We do not offer exchanges. All sales are final.

What if I received a damaged or incorrect item?

Please contact us within 48 hours of delivery at nazkarluxe@gmail.com with photos and your order number. We will offer a replacement or store credit at our discretion. No return shipment is required for approved claims.

When will I receive store credit?

In exceptional approved cases, store credit is issued within 5–7 business days. Original shipping charges are non-refundable.

💳 Payments

What payment methods do you accept?

We accept Visa, Mastercard, debit cards, and PayPal.

Is checkout secure?

Yes — all transactions are encrypted and processed securely. Your payment details are never stored.

👗 Products

How do I find the right size?

Each product page includes sizing details. Still unsure? Contact us and we will help.

Are your products authentic?

Every product on NazKar Luxe is carefully curated and verified before listing.

📩 Still Have Questions?

Our team is here for you. Contact Us and we will respond within 24 hours.