Refund policy
All Sales Are Final
At NazKar Luxe, all purchases are final sale. We do not accept returns or exchanges for change of mind, sizing preferences, or personal reasons. We encourage all customers to carefully review product descriptions, sizing guides, and images before completing their purchase.
Damaged, Defective, or Incorrect Items
We are committed to delivering excellence with every order. If your item arrives damaged, defective, or different from what was described, please contact us within 48 hours of delivery at nazkarluxe@gmail.com with:
- Your order number
- Clear photos of the item and the issue
We will review your claim and offer a replacement or store credit at our discretion. No return shipment is required for approved claims.
Non-Eligible Claims
We are unable to process claims for:
- Change of mind or buyer's remorse
- Incorrect size selected by the customer
- Items damaged due to misuse or improper care
- Claims submitted after 48 hours of delivery confirmation
Refunds
We do not offer cash refunds for change-of-mind purchases. In exceptional cases where a claim is approved, refunds will be issued as store credit within 5–7 business days.
Questions?
Contact us at nazkarluxe@gmail.com — we typically respond within 24–48 hours.